Sam Dutton on Twitter: "The somewhat creepy IKEA chatbot Anna: blonde (GB) or brunette (US): http://t.co/YGF6YBIZg0 http://t.co/qlwcbkaWyb http://t.co/mg4qIu4DI9" / Twitter
![IKEA hands customer service to its AI bot 'Billie' as call centre workers train to become interior design advisers | Independent.ie IKEA hands customer service to its AI bot 'Billie' as call centre workers train to become interior design advisers | Independent.ie](https://focus.independent.ie/thumbor/S9N7gsztqq0nbQ_BK_rS9UO5kh0=/101x0:1136x690/1280x853/prod-mh-ireland/c346f643-816c-459b-a24b-dae1ce226c29/e0f73500-3a0f-4490-8ea9-bc886989d69a/c346f643-816c-459b-a24b-dae1ce226c29.jpg)
IKEA hands customer service to its AI bot 'Billie' as call centre workers train to become interior design advisers | Independent.ie
![What??! IKEA's AI is Taking Over Human Customer Service? | by Kathy Xue | Marketing in the Age of Digital | Medium What??! IKEA's AI is Taking Over Human Customer Service? | by Kathy Xue | Marketing in the Age of Digital | Medium](https://miro.medium.com/v2/resize:fit:1000/1*m-QypNs7krU_0m3KIu7CyQ.gif)